Terms & conditions hospy360

Limits of Companion Service

Our companions are trained to provide non-medical support throughout the hospital visit. To ensure clarity and safety:

No medical diagnosis or clinical treatment is provided
No medical advice, prescriptions, or decision-making
Not a replacement for doctors, nurses, or hospital staff
All medical care remains under licensed healthcare professionals

Service Disclaimer

Hospy360 provides non-medical companion services designed to make hospital visits smoother and more comfortable. All medical care, diagnosis, and treatment remain the responsibility of the hospital and healthcare professionals. Hospy360 is not responsible for clinical outcomes or medical conditions during or after the service period.

Transportation Policy

Companion arrival to your location is arranged and covered by Hospy360. Transportation during the hospital visit (from pickup to return) is to be borne by the customer. Our companions can seamlessly coordinate ride bookings for a smooth experience.

Delays & Waiting Time

Hospital visits may involve unpredictable waiting times due to procedures, queues, or medical priorities. While our companions manage the process efficiently, such delays are beyond control and may extend the service duration. Additional time, if required, will be chargeable.

Cancellation & Refund Policy

Bookings can be cancelled or rescheduled prior to the service start time. Refund eligibility depends on the timing of cancellation. Once the service has begun, refunds are not applicable. Rescheduling is subject to availability.